Terms of Sale and Use
Next GEN ATP FINALS
Effective from November 2023.
Next GEN ATP FINALS
What is the process for buying tickets online ?
1.1 The terms and conditions of ticket sale and use ("Terms of Sale and Use") are governed and apply to the purchase, distribution, and use of any official ticket ("Ticket") for an official match ("Match") in the NGAF Saudi Arabia 2023 ("Competition").
1.2 The Ticket may only be used by the person who purchases the Ticket ("Ticket Purchaser") directly from the webook.com platform ("webook.com"), which is the entity appointed by the local organizing committee to manage ticket issuance operations, including but not limited to ticket sales, ticket resale, the ticket-selling website, ticket reservations, and so forth.
1.3 By accepting, purchasing, or using the Ticket, the Ticket holder agrees unconditionally and without reservation to comply with the Terms of Sale and Use, as well as the rules and regulations governing behavior and applicable prohibited items in each stadium ("Stadium Code of Conduct") at all times. The term "Ticket holder" refers to every purchaser of a Ticket and every individual to whom the Ticket Purchaser properly distributes their Tickets.
2.1 Tickets can only be purchased at ngaf.com/tickets Ticket Purchaser will be redirected to webook.com website (“Ticketing Website”) to complete their purchase. NGAF, LOC and webook.com are not responsible for Tickets purchased outside the Ticketing Website.
2.2 Ticket Purchaser may only register one email address to purchase a maximum of five (5) Tickets per transaction. Ticket purchase limits are subject to change at any time.
2.3 The Ticket Purchaser can buy Ticket(s) by following the steps set out on the Ticketing Website (“Ticket Purchase”). The Ticket Purchaser is solely responsible for providing complete and accurate information in their Ticket Purchase.
2.4 At the time of buying a Ticket, the Ticket Purchaser must be at least eighteen (18) years of age and must otherwise have full capacity to enter into a legally binding contract.
2.5 webook.com is the only authorized Ticket seller for the purpose of the Competition. The LOC strongly recommends to only purchase Tickets from the authorized Ticket seller.
3.1 All Ticket prices are quoted in Saudi Riyals and are exclusive of applicable taxes.
3.2 Additional taxes, and fees, such as administration fees, may apply by webook.com to the Ticket Purchase depending on the specific Ticket being purchased. If such additional fees do apply, they will be communicated to the Ticket Purchaser by webook.com prior to the completion of the Ticket Purchase.
3.3 Ticket prices do not include bank charges and/or currency exchange fees which may be applied to the Ticket Purchase depending on the Ticket Purchaser payment card and/or method of payment. Any such third-party fees shall be solely borne by the Ticket Purchaser.
4.1 Once the Ticket Purchaser receives a dedicated confirmation of the transaction following successful payment of the Ticket(s) (“Ticket Confirmation”), Ticket Purchaser agrees to comply and be bound by any applicable laws and regulations which govern the use of the Ticket(s).
4.2 Each Ticket represents a personal, revocable licence for one person to enter a Competition and occupy a seat to attend the Match specified on the Ticket during the hours designated by LOC, subject at all times to these Terms of Sale and Use.
4.3 Each Ticket will be assigned to a specific seat in the Stadium within the seating category to which the Ticket applies (e.g Category 1, Category 2, etc.) (“Seat Location”). LOC or the relevant stadium authorities may determine and change the Seat Location for a given Ticket at any time, including after a Ticket has been purchased and on the date of the Match, provided that the new Seat Location is in the same seating category, or a seating category associated with a higher Ticket face value. A Ticket Holder may only sit in the Seat Location assigned to their Ticket unless otherwise instructed by LOC or the relevant stadium authorities. Views of the field of play may be obstructed from certain seats. LOC makes no representations, warranties or guarantees of any kind that the Seat Location will give a Ticket Holder uninterrupted or uninhibited view of the Match.
4.4 The Ticket is valid for one person only and no re-entry will be allowed. Every person wishing to attend a Match needs their own Ticket, irrespective of their age. Persons under the age of 16 must be accompanied by an adult at all times while in the Stadium and its surrounding areas. Parents or legal guardians of any minor under the age of 18 using a Ticket are responsible for the conduct of the minor at all times.
4.5 Accessibility Tickets include one companion and will have dedicated access for accessibility seats. If there is a misuse of the accessibility Ticket, the Ticket is no longer valid.
4.6 The Ticket is non-refundable and non-exchangeable under the terms set out in clause 4.11, and is for personal use only.
4.7 The Ticket must be produced by the Ticket Holder at the time of entry into the stadium. The entry gates will open approximately two (2) hours before the start of the Match or such other time as may be advised/published in respect of the Match.
4.8 Ticket Holders are responsible for arranging, at their own cost, transportation to and from the stadium as well as any accommodation that they may require. Ticket Holders acknowledge that transportation between stadium and/or accommodation is subject to delays and that it may be difficult or impossible for a Ticket Holder to attend multiple Matches held on the same day.
4.9 LOC can confiscate a Ticket from a Ticket Holder if there are any intentions to resell it or attempts to resell it at a price above face value. LOC is not obliged to admit to the Match any person holding a damaged or split Ticket, or whose Ticket has been lost, stolen or duplicated. If any Ticket Holder fails to produce a valid ticket on demand or does not comply with these Terms of Sale and Use, LOC may refuse to admit any Ticket Holder or ask Ticket Holder to leave the Match. Ticket Holder will not be readmitted. No refunds or compensation will be paid to Ticket Holder or any third parties if LOC refuses to admit Ticket Holder or removes Ticket Holder from the stadium.
4.10 Except as expressly authorised in writing by LOC, or as permitted by these Terms of Sale and Use, Ticket Holders shall not, whether physically or online, offer for sale, sell, offer at auctions, give away or otherwise transfer (“Transfer”) or attempt to Transfer, or engage a third party to facilitate or solicit offers for the Transfer of their Tickets under any circumstances, including any use or attempted use of Tickets for promotions, incentive programmes, sweepstakes, contests, giveaways or raffles or as part of hotel, flight, hospitality or travel packages. Unless otherwise provided under applicable laws, Tickets that have been impermissibly transferred may be declared invalid by LOC and may be cancelled at any time without notice. Tickets may also not be used for any advertising, promotional or other commercial purposes without LOC express prior written authorisation.
4.11 LOC may, but has no obligation to, permit a Ticket Purchaser to resell their Tickets on a resale platform authorised by LOC, subject to any resale terms determined by the LOC, which may include a resale fee. If the LOC decides to authorise the resale of Tickets on an authorised resale platform, the LOC will provide information about the resale process, platform and terms of the Ticketing Website. Any other unauthorised resale channel may attract criminal fines and penalties.
Delivery or Collection of Tickets.
5.1 Once the Ticket Purchase is completed, the Ticket Holder will receive a confirmation email.
5.2 The Ticket Holder must present a valid Ticket to get access to the stadium, in an authorised form distributed by webook.com, at the designated stadium access point(s).
5.3 LOC and webook.com have the right to determine, at their sole discretion, what form of Ticket is required to enter a stadium (e.g. print-at-home ticket, mobile ticket, paper ticket etc.). Only Tickets issued in the form designated by webook.com will grant access to the stadium. No other confirmations, screenshots or any other communications from LOC or webook.com will be deemed a valid substitute for a Ticket.
5.4 Ticket holders must bring and present genuine, valid ID/Passport/ Driver’s License/Student Card when at gate entrance. (Name must match the one registered during the Ticket Purchase).
5.5 Ticket exchanges represented by other people must bring a letter of attorney as well as a photocopy/scan/photo of ID matching the name printed on the Ticket.
5.6 NGAF, LOC and webook.com are not responsible for the loss of any Tickets.
6.1 Ticket Holder agrees to comply with the Stadium Code of Conduct and to comply with the conditions of entry at the stadium. The latest and most effective version of the Stadium Code of Conduct is available on the Ticketing Website.
6.2 Ticket Holder must not bring into the stadium, including but not limited to, any of the following prohibited items: a) Alcohol, food and beverages (except baby food or for medical reasons e.g., diabetes); b) Bottle, any type of container, tins or cans; c) Large umbrella (size exceeding 40cm x 30cm x 30cm and which can't be stored under a seat) d) Chairs or other furniture; e) Flag poles, any other stick or rod; f) Professional camera or camera with an interchangeable lens, computers or other recording equipment, or selfie sticks; g) Animals (including guide dog); h) Weapons or any item that could be used as a weapon; i) Fireworks, firecrackers, lighter, flammable items, laser pointers, strobe lights, musical instruments and/or amplification equipment, flares; j) Bags, motorcycle helmets; k) Toxic, illegal or hazardous substances; l) Strollers; m) Coins, pen, earphone or headphone; n) Any article to be used for a commercial or charitable purpose; o) Any political or religious paraphernalia including, but not limited to, banners, signs, symbols and leaflets; p) Any other item which LOC or stadium security personnel consider presents a security risk or may be used to damage the stadium or interfere with the Match or affect the experience of other Match attendees.
6.3 The full list of prohibited items is contained in the full version of the Stadium Code of Conduct, available on the Ticketing Website and must be complied with by all Ticket Holders. 6.20 To use a Ticket to attend a Match, a Ticket Holder must consent to their person and belongings being searched prior to and/or after entry into the stadium. If a Ticket Holder refuses to consent to such searches, or if they are found to have any prohibited or restricted items listed in the stadium Code of Conduct in their possession, the Ticket Holder may be refused entry into, or may be required to leave, the stadium without any refund or compensation.
7.1 The teams playing in a Match are subject to change without notice. No specific players or other individuals are guaranteed to play or otherwise participate in a given Match.
7.2 The duration or a Match is not guaranteed, and a Match may be cancelled, relocated, stopped prematurely, interrupted or replayed in its entirety for any reasons that NGAF and/or the LOC consider appropriate or due to events beyond LOC’s reasonable control.
9.2 Proof of purchase will be required, before entitlement to any refund will be assessed. No other Ticket Holder is entitled to a refund or any other compensation, under any circumstances, including (without limitation) in connection with the use, attempted use or cancellation of a Ticket or the cancellation, rescheduling, relocation or replay of a Match.
9.3 The amount of any refund will be based on the original price minus any administration fees paid as part of the Ticket Purchase.
9.4 The Ticket Purchaser shall be entitled to a refund equal to the original price of the Ticket minus any administration fees paid as part of the Ticket Purchase if: (i) A Match has been cancelled, postponed or relocated. (ii) LOC is required to reduce stadium capacity as a result of safety, security, technical, health or other reasons NGAF and LOC consider appropriate.
9.5 In all other cases, including where LOC or webook.com cancels a Ticket due to a breach of these Terms of Sale and Use, the Stadium Code of Conduct or any applicable laws, the Ticket Purchaser shall not be entitled to a refund or any other form of compensation.
9.6 If the Ticket Purchaser is entitled to a refund, webook.com will process a refund of the prescribed amount in the currency of purchase within 30-45 days following the date on which the entitlement to the refund arose. If the Ticket Purchaser purchased the Ticket by payment card, webook.com will process the refund to the same payment card.
10.1 By buying a Ticket, Ticket Purchaser authorised webook.com to processing personal data in limited, specific, and transparent way in accordance with the purposes of personal data processing, which includes obtaining and collecting activities, processing and analysing, keeping, correcting and updating, displaying, announcements, transfer, distributing or disclosing and/or removing or destructing personal data. When processing personal data, webook.com shall adhere to the applicable laws of the Kingdom of Saudi Arabia.
10.2 webook.com as a personal data controller is obliged to ensure the rights of the Ticket Purchaser in relation to personal data and to process personal data accurately, completely, not mis-leading, up-to -date, accountable and protect the security of personal data.
10.3 Ticket Purchasers and Ticket Holders acknowledge and agree that their personal data may be processed by webook.com, NGAF, and the LOC outside of the Kingdom of Saudi Arabia or the jurisdiction in which the Ticket Purchaser or Ticket Holder resides.
Image, Likeness Release and Event Content Licence
11.1 By using a ticket to attend the competition, each ticket holder grants unrestricted rights and licenses to use the image, appearance, actions, name, voice, and data of the ticket holder worldwide and indefinitely in connection with any live or delayed broadcast, or any other form of transmission or reproduction of the competition, in whole or in part, by any means of media now or in the future, for any purpose, without compensation or prior notice. Each ticket holder hereby waives all rights and actions aimed at objecting to such use.
11.2 Ticket holders are prohibited from engaging in any activities within or around the stadium, either on their own behalf or on behalf of any third party, which the local organizing committee deems may directly or indirectly establish a commercial link between the ticket holder or a third party (on one hand) and the local organizing committee (on the other hand) without obtaining permission, whether through unauthorized use of logos or otherwise ("ambush marketing"). Ambush marketing includes, but is not limited to, marketing and sales, distribution of products or samples, as well as any promotional or advertising activities of any kind whatsoever, including wearing, possessing, or retaining promotional or commercial materials without obtaining permission. These items may be confiscated by the local organizing committee or stadium authorities without compensation to the ticket holder.
11.3 No photographs, audio recordings, video clips, audiovisual materials, or other audio and visual content or descriptions of any match (such as texts, data, or images) or any other content related to the competition shall be taken or produced by the ticket holder while present in the stadium ("Event Content") except by using devices allowed into the stadium under stadium-specific codes of conduct and they must be used only for personal and non-commercial purposes.
11.4 Each ticket holder grants a worldwide, permanent, royalty-free, and non-revocable license to use and exploit their Event Content (including all copyright, database rights, and any other intellectual property rights associated with it) for any purpose. The license granted hereby is exclusive, except with respect to any Event Content used by the ticket holder solely for personal and non-commercial purposes, in which case the license is non-exclusive
Infections Disease Safety Precautions and Protocols
12.1 In order to attempt to reduce the spread of or the risk of contracting certain infectious diseases, such as COVID-19, LOC may adopt rules and protocols that a Ticket Holder must agree to abide by in order to attend a Match. webook.com and/or LOC will notify Ticket Purchasers by email of any such rules and protocols. Each Ticket Purchaser shall be responsible for notifying any associated Ticket Holders of such rules and protocols. Due to the evolving understanding about appropriate and effective methods to reduce the risk of spreading or contracting certain infectious diseases, including COVID-19, such rules and protocols may only be provided to Ticket Purchasers shortly before a Match and may be subject to change.
12.2 Ticket Holders may also be required to adhere to health and safety rules and protocols imposed by local authorities of the Kingdom of Saudi Arabia aimed at reducing the spread of or the risk of contracting certain infectious diseases, such as COVID-19.
12.3 Ticket holders will not be entitled to any refunds or other form of compensation if they are unable or unwilling to abide by any such rules and protocols imposed by any local authority of the Kingdom of Saudi Arabia.
Assumption of Risk, Waiver and Release of Liability
13.1 EACH TICKET HOLDER ACKNOWLEDGES AND VOLUNTARILY ASSUMES ALL RISKS RELATED TO ATTENDING A MATCH AT A STADIUM AND PARTAKING IN ANY EVENTS AND ACTIVITIES IN AND AROUND THE STADIUM, INCLUDING THE RISK OF PERSONAL INJURY (INCLUDING TEMPORARY OR PERMANENT DISABILITY OR DEATH), THE RISK OF EXPOSURE TO COMMUNICABLE DISEASES, VIRUSES, BACTERIA OR ILLNESSES OR THE CAUSES THEREOF, SICKNESS, LOST, STOLEN OR DAMAGED PROPERTY, LOUD MUSIC, FLASHING LIGHTS AND FIREWORKS, TEMPERATURE AND WEATHER CONDITIONS, OFFENSIVE, VULGAR OR OBSCENE LANGUAGE OR MATERIALS, THE ACTIONS OR INACTIONS (INCLUDING NEGLIGENT ACTIONS OR INACTIONS) OF OTHER PERSONS WITHIN AND AROUND THE STADIUM. TO THE MAXIMUM EXTENT PERMITTED UNDER THE APPLICABLE LAW, EACH TICKET HOLDER HEREBY WAIVES ALL CLAIMS RELATING TO SUCH RISKS.
13.2 AN INHERENT RISK OF EXPOSURE TO COVID-19 EXISTS IN ANY PUBLIC PLACE WHERE PEOPLE ARE PRESENT, INCLUDING STADIUM PROPERTY. COVID-19 IS AN EXTREMELY CONTAGIOUS DISEASE THAT CAN LEAD TO SEVERE ILLNESS, TEMPORARY AND PERMANENT DISABILITY, AND DEATH. PRE-EXISTING RISK FACTORS SUCH AS UNDERLYING MEDICAL CONDITIONS AND ADVANCED AGE MAY MAKE CERTAIN INDIVIDUALS PARTICULARLY VULNERABLE. BY ENTERING STADIUM PROPERTY, A TICKET HOLDER VOLUNTARILY ASSUMES ALL RISKS RELATED TO EXPOSURE TO COVID-19.
13.3 To the maximum extent permitted under the applicable law, each Ticket Holder fully, irrevocably and unconditionally releases NGAF, LOC and webook.com and all of their affiliated entities, the owner and operator of any stadium, and the officers, directors, members, shareholders, employees, elected and appointed officials of each of the foregoing entities (“Released Parties”) from any and all claims that the Ticket Holder may have against any of the Released Parties that relate to any of the risks described in Clauses 13.1 and 13.2 above, whether caused by any action, inaction or the active or passive negligence of any Released Party or otherwise.
13.4 Each Ticket Holder consents to receiving medical treatment that may be deemed advisable or necessary in the event of an injury, accident or illness suffered by the Ticket Holder whilst attending a Match, and fully releases the Released Parties from any and all liability resulting from taking such action.
Limitation of Liability and Indemnification.
14.1 TO THE MAXIMUM EXTENT PERMITTED UNDER THE APPLICABLE LAW, IN NO EVENT SHALL ANY RELEASED PARTIES BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR PUNITIVE DAMAGES OF ANY KIND. WITHOUT LIMITING ANY OTHER PROVISIONS OF THESE TERMS OF SALE AND USE TO THE MAXIMUM EXTENT PERMITTED UNDER THE APPLICABLE LAW, THE MAXIMUM LIABILITY OF ANY RELEASED PARTY TO A TICKET HOLDER SHALL NOT EXCEED THE FACE VALUE OF THE TICKET.
14.2 Notwithstanding any other right set out in these Terms of Sale and Use, NGAF, LOC and any of its affiliated entities reserve the right to take any further action against the Ticket Purchaser they consider appropriate as a result of the unauthorized and/or illegal use of Tickets, including the right to file for criminal charges or to seek additional compensation for damages suffered including loss of profits.
15.1 These Terms of Sale and Use may be modified or revised by LOC at any time by providing an updated version on the Ticketing Website. Ticket Purchasers should visit the Ticketing Website periodically to review the latest version of these Terms of Sale and Use.
15.2 Although these Terms of Sale and Use may be distributed in multiple languages, the English version shall prevail in the event of any dispute or in the event of any conflict or ambiguity between the different versions.
15.3 If any portion of these Terms of Sale and Use is held invalid, illegal, or unenforceable by a competent court, the invalid, illegal, or unenforceable terms shall be severed from these Terms of Sale and Use and the remainder of these Terms of Sale and Use shall remain in effect.
15.4 For general queries or any other information requests relating to Tickets, Ticket Purchasers may contact webook.com at https://webook.com/en-US/contact-us
Place of Jurisdictions and Governing Laws
16.1 These Terms of Sale and Use and any dispute or claim arising out of or in connection therewith (each, a “Dispute”) shall be, subject to Clause 16.3 below, governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
16.2 webook.com and the Ticket Holder each acknowledge that, to the extent that a Ticket Holder is acting as a consumer, certain mandatory provisions of the law of the Kingdom of Saudi Arabia may apply.
16.3 In the event of a Dispute between webook.com and the Ticket Purchaser over the application of these Terms of Sale and Use, this may be submitted to the jurisdiction of the courts in the Kingdom of Saudi Arabia.
16.4 By accepting these Terms of Sale and Use, the Ticket Purchaser agrees to submit the Dispute to the jurisdiction webook.com may determine.